AI-powered support drafting

Draft perfect support
responses in seconds

Paste your knowledge base. Simulate tickets. SupportGhost drafts accurate, on-brand replies with confidence scoring — so you know when to escalate.

Try It Free → See How It Works
SupportGhost — Inbox Simulator
INCOMING TICKET
Can't reset my password
I've tried the reset link 3 times but it keeps saying "token expired". I need to access my account urgently for a client meeting.
AI DRAFT — 92% confident
Hi there! I understand the urgency. The "token expired" error usually means the reset link was clicked more than 30 minutes after it was sent. Here's what to do: Go to /reset, enter your email, and click the new link within 15 minutes. If it persists, I can manually reset it for you.

Three steps to faster support

No training data. No fine-tuning. Just paste your docs.

📄

1. Upload Knowledge Base

Paste your FAQs, product docs, troubleshooting guides. SupportGhost indexes everything instantly.

🎯

2. Simulate Tickets

Paste a real support ticket. The AI drafts a response using only your knowledge base — no hallucination.

✅

3. Review & Send

Each response has a confidence score. Under 60%? Auto-flagged for human escalation. You're always in control.

Built for support teams
who value accuracy

🔒

Knowledge-grounded responses

AI only uses YOUR docs. No generic answers, no making things up.

📊

Confidence scoring (0-100%)

Every response comes with a confidence score. You decide the threshold.

🚨

Auto-escalation

Confidence below 60%? Automatically flagged for human review. No bad replies slip through.

⚡

Instant setup

No training, no fine-tuning, no integration. Paste docs, start drafting.

Password Reset Issues
2 min ago
92% Drafted
Billing Discrepancy
5 min ago
87% Drafted
Feature Request: API
12 min ago
42% Escalated
Login Error 403
18 min ago
68% Drafted

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